Terms of sale

A.- INTRODUCTION

These particular conditions of the online store operated by SMARTNET, SL (hereinafter: THE STORE), are offered as prior information to the purchase process and complement the general terms and conditions that regulate the general use of the website accessible through of https://shop.rfef.es/

Making any purchase through THE STORE necessarily entails acceptance of the general terms and conditions of access and use of the SMARTNET SL website, as well as these particular terms and conditions, without objection or reservation of any kind.

B.- GENERAL INFORMATION:

SMARTNET, SL (hereinafter: SMARTNET), is a Spanish company, registered in the Mercantile Registry of Madrid (Volume: 28,559 Folio: 97 Section: 8 Page: M-514169 1st Registration), with CIF number: B-86133360 and registered office in Madrid (28010), c/ Fortuny, 51.

Any incident, complaint or claim regarding a purchase made in THE STORE must be communicated to the email address: rfef@smart-keting.com

C.- ORDER PROCESSING:

Orders must be processed by THE STORE, where the user will be informed prior to completing each purchase of the exact amount of each of their orders, including the shipping costs associated with each of them.

Only people who are at least 16 years of age may process orders through THE STORE. The User who uses THE STORE guarantees that he or she is at least said age as well as the veracity of all the registration data provided to SMARTNET. In any case, the User will be solely responsible for any false or inaccurate statements made and for any damage caused to SMARTNET or third parties due to the information provided.

D.-PRODUCT AVAILABILITY:

THE STORE shows the information on stocks and available sizes of products communicated, in each case, by their manufacturer or distributor.

SMARTNET makes efforts to keep said stock and size information updated based on the information transmitted at all times by the manufacturer or distributor, but cannot guarantee at all times its adequacy to reality as it is foreign information, provided by third parties. .
In general, as long as the desired product is available, shipments are made within 4-5 days, except in the case of personalized products based on customer instructions, in which case, shipment is made within 12 /14 days after the order is placed.

If for any reason it is not possible to supply any of the products included in an order, SMARTNET will contact the user as soon as possible to inform them of this circumstance and will proceed to refund the price of the same, as well as the shipping costs. in the proportion to which the user is entitled according to the shipping cost tables published at any time on the website.

In cases in which the supply of an order consisting of one or more products is not possible due to complete unavailability of all of them, SMARTNET will proceed to a full refund of the amount paid for the order, including the shipping costs that have been charged to it. .

In cases in which the supply of one or more products integrated into an order that includes additional products that can be supplied is not possible, SMARTNET will proceed to a full refund of the amounts paid for the unavailable products, but will retain the amounts corresponding to the amount of the products that can be supplied, as well as the shipping costs associated with their delivery.

E.- GUARANTEES OFFERED:

THE STORE offers a guarantee on the products sold, under the legally established terms.

In any case and, unless proven otherwise, it will be understood that the products comply with the contract as long as they meet all the requirements expressed below, unless due to the circumstances of the case any of them are not applicable:

1. They conform to the description made by the seller and possess the qualities of the product that the seller has presented to the consumer and user in the form of a sample or model.
2. They are suitable for the uses to which products of the same type are ordinarily intended.
3. Are suitable for any special use required by the consumer and user when this has been made known to the seller at the time of conclusion of the contract, provided that the latter has admitted that the product is suitable for said use.
4. They present the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product.

In cases of proven non-conformity of the product with the contract, THE STORE will proceed - where appropriate and as appropriate - to repair, replace, reduce the price or terminate the contract, procedures that will be free of charge for the consumer and user.

F.- PRODUCT RETURNS - RIGHT OF WITHDRAWAL:

The user has the possibility of exercising their right of withdrawal on the purchase of products made in THE STORE within a period of seven business days according to the calendar of their location, from receipt of the order at the chosen delivery address.

Returns of products will only be accepted when they are in perfect condition, have not been used and retain their original labels, as well as their packaging and - where applicable - original documentation and accessory elements, also in perfect condition.

Returns of products personalized according to the customer's instructions or made according to the customer's specifications will not be accepted. Likewise, for hygiene reasons, returns of intimate clothing items - underwear and swimwear - or masks will not be accepted.

SMARTNET reserves the right to deny the right to return products in cases of violation of the provisions of these particular conditions.

FORM OF EXERCISE OF THE RIGHT OF WITHDRAWAL:

To proceed with product returns, you must - within fourteen business days following receipt of the order - send a statement to that effect by email to the address: rfef@smart-keting.com indicating the number. of the affected order as well as the product or products to be returned.

If the return proceeds and you are so instructed by customer service, you must send the product(s) you wish to return to our facilities.

Each product to be returned must be in perfect condition, unused and with all its labels, packaging and - where applicable - documentation and original accessory elements that came with it.

Except in cases of receipt of factory-defective products and, provided that said defects have not been due to improper handling or use by the user, the shipping costs associated with the return will be the exclusive responsibility of the buyer. SMARTNET will refuse to receive any return sent in a “cash on delivery” mode.

Once the buyer has received the request to exercise their right of withdrawal and once in possession of the returned merchandise, SMARTNET will proceed to examine the products received and will contact you to inform you of its conclusions regarding their application.

Where applicable, the refund of amounts paid for the purchase of the returned product will be carried out as soon as possible and, in any case, within thirty days following receipt of the product by SMARTNET , always subject to the provisions established. in these particular terms and conditions. Likewise, in this case, the amounts initially charged in the order as Shipping Costs will be deducted from the total amount to be returned. If the customer benefited from any free shipping promotion and it is no longer applicable to the resulting order when making the return, the amount that would correspond to said concept (without applying the promotion) will be deducted from the amount to be returned.

For orders placed outside the Peninsula and the Balearic Islands, the costs generated by returning the order will be assumed entirely by the customer, including customs export/import costs if the order is subject to them.

G.- PRODUCT RETURNS - FACTORY DEFECTS:

The buyer has the possibility of returning products received with a defect or factory defect, within 24 hours of receiving the order.

Returns of products will only be accepted when the same - with the exception of the alleged defect or defect - are in perfect condition, have not been used and retain their original labels, as well as their packaging and - where applicable - original documentation and accessory elements. , also in perfect condition.

SMARTNET reserves the right to deny the right to return products in cases of violation of the provisions of these particular conditions.

HOW TO MAKE RETURNS:

To proceed with returns of products with a factory defect, you must - within 24 hours of receiving the order - send a statement to that effect by email to the address: rfef@smart-keting.com indicating the affected order number as well as the product or products to be returned and a detailed list of the defects found therein.

SMARTNET will then contact you to arrange home collection of the returned products. With the exception of any defect or defect found, each product to be returned must be in perfect general condition, unused and with all its labels, packaging and – where applicable – documentation and original accessory elements that came with it.

Except in cases of receipt of factory-defective products and, provided that said defects have not been due to improper handling or use by the user, the shipping costs associated with the return will be the exclusive responsibility of the buyer. SMARTNET will refuse to receive any return sent in a “cash on delivery” mode.

Once the request for the return of a product with a defect or factory defect has been received by the buyer and once in possession of the returned merchandise, SMARTNET will proceed to examine the products received and will contact you to inform you about your conclusions about your application.

Once the existence of a factory defect has been proven and as long as the product has not been used and retains all its labels, packaging and - where applicable -, documentation and original accessory elements that came with it, SMARTNET will proceed to process it with the manufacturer or distributor. corresponding replacement of the same with another with identical characteristics.

If it is not possible to replace it, SMARTNET will inform the user of this circumstance and will proceed to pay the user the amount corresponding to the purchase of the product with a proven defect or factory defect.

In this case, the refund of amounts paid for the purchase of the returned product will be carried out as soon as possible and, in any case, within the following thirty days, always subject to the provisions of these particular terms and conditions. . Likewise, in this case, the costs corresponding to return shipping will be borne by the user.

H.- REQUEST FOR PRODUCT CHANGES DUE TO SIZE ERROR

If the user wishes to exchange the product due to an error in size, they must return it, exercising their right of withdrawal, in the cases and conditions indicated above.

I.- SHIPPING COSTS:

National Shipping:

Zone	Up to 3 Kgs	up to 6 Kgs	More than 6 Kgs
Peninsula	5.95	16.95	23.95
Balearic Islands (1)	5.95	16.95	23.95
Peninsular Portugal (2)	9.95	16.95	23.95
Ceuta and melilla	25.00	39.95	54.95
Andorra	29.95	39.95	54.95
Canary Islands (3) (4)	25.00	39.95	54.95

1. Formentera and Cabrera (€18.95 / €24.95)
2. We exclude Azores and Madeira
3. Gomera and Hierro (€73.95 / €85.95) for orders up to 3 kilos.
4. Groupings of expeditions every week.

International deliveries:

Countries	Up to 1 Kgs	Up to 2 Kgs	Up to 5 Kgs	More than 5 Kgs
Germany, Austria, Belgium, Holland, Italy, Monaco, Poland, San Marino, Vatican City, Denmark, France, Luxembourg.(1)	19.95	22.95	25.95	50.23
Sweden, Bulgaria, Greece, Hungary, Czech Rep., Romania, Slovakia, Slovenia, Estonia, Finland, Lithuania, Latvia	25.95	36.95	60.95	110.95
Bosnia & Herzegovina, Guernsey, Isle of Man, Norway, Croatia, Jersey, Liechtenstein, Serbia, Switzerland	49.95	79.95	109.95	179.95
Ireland and the United Kingdom	29.95	34.95	56.95	165.95
Afghanistan, Albania, Armenia, Azerbaijan, Belarus, Georgia, Moldova, Montenegro, Russia, Kazakhstan, Kigyzstan, Macedonia, Tukmenistan, Ukraine, Uzbekistan	32.95	47.95	85.95	155.95
Algeria, Cyprus, Egypt, Israel, Libya, Malta, Morocco, Tunisia, Türkiye	57.95	80.95	25.95	50.23
USA	59.95	99.95	149.95	299.95
Argentina, Brazil, Guatemala, Honduras, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Canada, Chile, Colombia, Costa Rica, Ecuador, Mexico, Uruguay, Venezuela	33.95	50.95	95.95	171.95
Anguilla, Antigua & Babuda, Netherlands Antilles, Aruba, Bahamas, Barbados, Belize, Bermuda, Bonaire, Grenada, Guadeloupe (F Antilles), Guyana, French Guiana, Haiti, Cayman Islands, Dominican Rep., Saint Kitts & Nevis, Cuba, Tuks and Caicos Islands, Virgin Islands (Uk), Virgin Islands (US, Jamaica, Martinique (Antilles F), Saint Vincent and Grenadines, Saint Lucia, Trinidad & Tobago	52.95	73.95	128.95	225.95
Saudi Arabia, Australia, Bahrain, Bangladesh, Bhutan, Brunei, Hong Kong, India, Indonesia, Iraq, Iran, Mongolia, Nepal, New Zealand, Oman, Pakistan, Qatar, Cambodia, China, North Korea, South Korea, Emirates Arabs, Philippines, Japan, Jordan, Kuwait, Laos, Lebanon, Macau, Malaysia, Singapore, Syria, Sri Lanka, Thailand, Taiwan, East Timor, Togo, Vietnam, Yemen	69.95	119.95	199.95	299.95
Angola, Benin, Burma (Myanmar), Botswana, Burkina Faso, Burundi, Gabon, Gambia, Ghana, Greenland, Guam, Guinea Bissau, Equatorial Guinea, Guinea Republic, Marshall Islands, Iceland, Comoros Islands, Cook Islands, Faroe Islands, Islands Fiji, Reunion Islands, Mozambique, Namibia, Niger, Nigeria, New Caledonia, Palau, Palestine, Papua New Guinea, French Polynesia, Rwanda, Samoa, American Samoa, Cape Verde, Cameroon, Central African Rep, Chad, Congo Democratic Rep. Congo Rep Popluar, Ivory Coast, Djibouti, Eriteria, Federated States of Micronesia, Ethiopia, Kenya, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Mauritius, Mauritania, Mayotte, Senegal, Seychelles, South Africa, Sudan, Surianam, Swaziland, Tanzania, Uganda, Vanuatu, Wallis and Fotuna, Zambia, Zimbabwe	51.95	72.95	125.95	231.95

(1) Shipments to these countries will be made by land.

Customs clearance will be borne by the customer upon receipt of the merchandise in all countries not belonging to the European Union.