Terms of sale
- INTRODUCTION
- GENERAL INFORMATION
- ORDER PROCESSING
- PRODUCT AVAILABILITY
- WARRANTIES OFFERED
- PRODUCT RETURNS - RIGHT OF WITHDRAWAL
- PRODUCT RETURNS - MANUFACTURING DEFECTS
- PRINTING AND NUMBERING POLICY AND DISCLAIMER
- REQUESTS FOR PRODUCT EXCHANGES DUE TO SIZE ERROR
- SHIPPING COSTS
A.- INTRODUCTION
These particular conditions for the online store operated by SMARTNET, S.L. (hereinafter: THE STORE) are offered as preliminary information to the purchase process and complement the general terms and conditions that regulate the general use of the website accessible via https://shop.rfef.es/
Any purchase made through THE STORE necessarily implies the acceptance of the general terms and conditions of access and use of the SMARTNET S.L. website, as well as these particular terms and conditions, without objection or reservation of any kind.
B.- GENERAL INFORMATION:
SMARTNET, S.L. (hereinafter: SMARTNET) is a Spanish company, registered in the Mercantile Registry of Madrid (Volume: 28,559 Folio: 97 Section: 8 Sheet: M-514169 Inscription 1st), with CIF number: B-86133360 and registered office in Madrid (28010), c/ Fortuny, 51.
Any incident, complaint or claim related to a purchase made in THE STORE must be communicated to the email address: rfef@smart-keting.com
C.- ORDER PROCESSING:
Orders must be processed by THE STORE, where the user will be informed prior to the completion of each purchase of the exact amount of each of their orders, including the shipping costs associated with each of them.
Only persons at least 16 years of age may place orders through THE STORE. The User who uses THE STORE guarantees that they are at least that age and that all registration data provided to SMARTNET is true. In any case, the User will be solely responsible for any false or inaccurate statements made and for any damages caused to SMARTNET or third parties by the information provided.
D.-PRODUCT AVAILABILITY:
THE STORE displays stock and size information for products communicated, in each case, by their manufacturer or distributor.
SMARTNET makes efforts to keep this stock and size information updated based on the information transmitted at all times by the manufacturer or distributor, but cannot guarantee its accuracy at all times as it is third-party information. In general, provided the desired product is available, shipments are made within 4-5 days, except in the case of customized products based on customer specifications, in which case, shipment is made within 12/14 days after the order is placed.
If for any reason it is not possible to supply any of the products included in an order, SMARTNET will contact the user as soon as possible to inform them of this circumstance and will refund the price of the product, as well as the shipping costs in proportion to which the user is entitled according to the shipping cost tables published at any time on the website.
In cases where it is not possible to supply an order consisting of one or more products due to complete unavailability of all of them, SMARTNET will refund the full amount paid for the order, including any shipping costs that had been charged to it.
In cases where it is not possible to supply one or more products included in an order that comprises additional products that can be supplied, SMARTNET will fully refund the amounts paid for the unavailable products, but will retain the amounts corresponding to the price of the products that can be supplied, as well as the shipping costs associated with their delivery.
E.- WARRANTIES OFFERED:
THE STORE offers a warranty on the products sold, under the terms legally established.
In any case, and unless proven otherwise, products shall be understood to conform to the contract provided they meet all the requirements set out below, unless due to the circumstances of the case, some of them are not applicable:
- They conform to the description provided by the seller and possess the qualities of the product that the seller has presented to the consumer and user in the form of a sample or model.
- They are fit for the uses to which products of the same type are ordinarily intended.
- They are fit for any special use required by the consumer and user when they have informed the seller of it at the time of entering into the contract, provided that the latter has admitted that the product is fit for such use.
- They display the quality and performance that are customary for a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product.
In cases of proven product non-conformity with the contract, THE STORE will proceed - where appropriate and as corresponds - to repair, replace, reduce the price or terminate the contract, actions that will be free of charge for the consumer and user.
F.- PRODUCT RETURNS - RIGHT OF WITHDRAWAL:
The user has the option to exercise their right of withdrawal on the purchase of products made in THE STORE within seven working days according to the calendar of their locality, from the reception of the order at the chosen delivery address.
Product returns will only be accepted when they are in perfect condition, have not been used and retain their original labels, as well as their packaging and – if applicable – original documentation and accessories, also in perfect condition.
Returns of products customized according to customer instructions or made to customer specifications will not be accepted. Likewise, for hygiene reasons, returns of intimate apparel – underwear and swimwear – or face masks will not be accepted either.
SMARTNET reserves the right to deny the right to return products in cases of violation of the provisions of these particular conditions.
METHOD OF EXERCISING THE RIGHT OF WITHDRAWAL:
To proceed with product returns, you must - within fourteen working days following the receipt of the order - send an email to the address: customers@smart-keting.com a statement to that effect indicating the affected order number as well as the product or products to be returned.
If the return is approved and you are instructed by customer service, you must send the product(s) you wish to return to our facilities.
Each product to be returned must be in perfect condition, unused, and with all its original labels, packaging, and – if applicable – documentation and accessories that came with it.
Except in cases of receipt of products with factory defects and, provided that such defects were not due to improper handling or use by the user, the shipping costs associated with the return will be borne exclusively by the buyer. SMARTNET will reject the receipt of any return sent under the "cash on delivery" method.
Once the buyer's request to exercise their right of withdrawal has been received and once the returned merchandise is in its possession, SMARTNET will proceed to examine the received products and will contact you to inform you of its conclusions regarding your request.
If applicable, the refund of amounts paid for the purchase of the returned product will be made as soon as possible and, in any case, within thirty days following the receipt of the product by SMARTNET, always subject to the provisions of these particular terms and conditions. Likewise, in this case, the amounts initially charged for shipping costs in the order will not be reimbursed from the total amount to be returned.
For orders placed outside the Iberian Peninsula and the Balearic Islands, the costs generated by the return of the order will be fully assumed by the customer, including export/import customs expenses if the order is subject to them.
G.- PRODUCT RETURNS - MANUFACTURING DEFECTS:
The buyer has the possibility to return products received with a defect or manufacturing flaw, within 24 hours following the receipt of the order.
Product returns will only be accepted when they are - with the exception of the alleged defect or flaw - in perfect condition, have not been used and retain their original labels, as well as their packaging and - if applicable - original documentation and accessories, also in perfect condition.
SMARTNET reserves the right to deny the right to return products in cases of violation of the provisions of these particular conditions.
HOW TO MAKE RETURNS:
To proceed with the return of a product with a manufacturing defect, you must - within 24 hours of receiving the order - send an email to: customers@smart-keting.com a statement to that effect, indicating the affected order number, the product or products to be returned, and a detailed list of the defects observed in them.
SMARTNET will then contact you to arrange for the home collection of the products to be returned. With the exception of the detected defect or flaw, each product to be returned must be in perfect general condition, unused and with all its original labels, packaging and, where applicable, documentation and original accessories that came with it.
Except in cases of receipt of products with manufacturing defects, and provided that such defects were not due to improper handling or use by the user, the shipping costs associated with the return will be borne exclusively by the buyer. SMARTNET will reject the receipt of any return sent under the "cash on delivery" method.
Once the buyer's request for return of a product with a defect or manufacturing flaw has been received, and once the returned merchandise is in its possession, SMARTNET will proceed to examine the received products and will contact you to inform you of its conclusions regarding your request.
Once the existence of a manufacturing defect has been verified and provided that the product has not been used and retains all its original labels, packaging and, where applicable, documentation and accessories that came with it, SMARTNET will proceed to process with the corresponding manufacturer or distributor for its replacement with another of identical characteristics.
If replacement is not possible, SMARTNET will inform the user of this circumstance and will refund the user the amount corresponding to the purchase of the product with the verified defect or flaw.
In this case, the refund of amounts paid for the purchase of the returned product will be carried out as soon as possible and, in any case, within thirty days, always subject to the provisions of these particular terms and conditions. Likewise, in this case, the costs corresponding to the return shipment will be borne by the user.
H.- PRINTING AND NUMBERING POLICY AND DISCLAIMER
The client expressly acknowledges and accepts that the numbers assigned to players in different competitions are subject to modifications by the technical staff and corresponding federations in each call-up, tournament or season.
By completing the purchase of a kit that includes the printing of a player's name and number, the user accepts the number selected or offered on the platform at the exact moment of placing the order. Official RFEF Store will not assume any responsibility for changes in the player's number that may occur after the purchase date.
Jerseys with printing (whether of squad players or personalized names) are considered items made according to consumer specifications and/or clearly personalized. Consequently, in accordance with the current legislation applicable to e-commerce, no changes, returns or claims derived from a subsequent variation in the player's number will be accepted.
I.- REQUESTS FOR PRODUCT EXCHANGES DUE TO SIZE ERROR
If the user wishes to exchange the product due to a size error, they must proceed with its return, exercising their right of withdrawal, under the circumstances and conditions indicated above.