Terms of sale

A.- INTRODUCTION

These specific conditions for the online store operated by SMARTNET, S.L. (hereinafter: THE STORE) are offered as prior information to the purchase process and complement the general terms and conditions that regulate the general use of the website accessible via https://shop.rfef.es/

Making any purchase through THE STORE necessarily implies the acceptance of the general terms and conditions of access and use of the SMARTNET S.L. website, as well as these specific terms and conditions, without objection or reservation of any kind.

B.- GENERAL INFORMATION

SMARTNET, S.L. (hereinafter: SMARTNET) is a Spanish company, registered in the Mercantile Registry of Madrid (Volume: 28,559 Folio: 97 Section: 8 Sheet: M-514169 1st Registration), with Tax Identification Number (CIF): B-86133360 and registered office in Madrid (28010), c/ Fortuny, 51.

Any incident, complaint, or claim regarding a purchase made in THE STORE must be communicated to the email address: customers@smart-keting.com

C.- ORDER PROCESSING

Orders must be processed by THE STORE, where the user will be informed prior to the completion of each purchase of the exact amount of each of their orders, including the shipping costs associated with each of them.

Only persons at least 16 years of age may process orders through THE STORE. The User who makes use of THE STORE guarantees that they are at least said age and that all registration data provided to SMARTNET is truthful. In any case, the User will be solely responsible for any false or inaccurate statements made and for the damages caused to SMARTNET or third parties due to the information they provide.

D.- PRODUCT AVAILABILITY

THE STORE displays stock and size information for products as communicated, in each case, by their manufacturer or distributor.

SMARTNET makes efforts to keep such stock and size information updated based on the information transmitted at any given time by the manufacturer or distributor, but it cannot guarantee at all times that it reflects reality, as it is external information supplied by third parties.

In general, provided the desired product is available, shipments are made within 4-5 days, except for products customized according to customer indications, in which case, shipment is made within 12/14 days after the formalization of the order.

If for any reason it is not possible to supply any of the products included in an order, SMARTNET will contact the user as soon as possible to inform them of this circumstance and will proceed to refund the price of the same, as well as the shipping costs in the proportion to which the user is entitled according to the shipping cost tables published at any given time on the website.

In cases where it is not possible to supply an order consisting of one or more products due to the complete unavailability of all of them, SMARTNET will proceed to a full refund of the amount paid for the order, including any shipping costs that had been charged to it.

In cases where it is not possible to supply one or more products included in an order that comprises additional products that can be supplied, SMARTNET will proceed to a full refund of the amounts paid for the unavailable products. The proportional part of the shipping costs corresponding to the items that have been shipped will be retained, unless the amount of the shipped items exceeds the threshold established for free shipping (€100 or the current promotion), in which case the shipping costs will be free.

E.- WARRANTIES OFFERED

The products sold in this official store have the legally established warranties. In accordance with the General Law for the Defense of Consumers and Users, all items (except those of a perishable nature or consumable goods) have a 3-year legal warranty from the date of delivery against manufacturing defects or lack of conformity.

In any case and, unless proven otherwise, products will be understood to be in conformity with the contract provided they meet all the requirements expressed below, unless any of them is not applicable due to the circumstances of the case:

• They conform to the description made by the seller and possess the qualities of the product that the seller has presented to the consumer and user in the form of a sample or model.

• They are suitable for the uses to which products of the same type are ordinarily intended.

• They are suitable for any special use required by the consumer and user when they have brought it to the seller's attention at the time of the conclusion of the contract, provided that the seller has admitted that the product is suitable for such use.

• They present the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, given the nature of the product.

In cases of proven non-conformity of the product with the contract, THE STORE will proceed—where applicable—to the repair, replacement, price reduction, or termination of the contract, procedures which will be completely free of charge for the consumer and user.

F.- PRODUCT RETURNS - RIGHT OF WITHDRAWAL

The user has the right to withdraw from their purchase within a period of 14 calendar days from the moment of receipt of the order at the chosen delivery address, without the need for justification.

Returns of products will only be accepted when they are in perfect condition, have not been used, and retain their original labels, as well as their packaging and—where applicable—original documentation and accessory elements, also in perfect condition.

Returns will not be accepted for products customized according to customer indications or made according to their specifications. Likewise, for hygiene reasons, returns of intimate apparel—underwear and swimwear—or masks will not be accepted.

SMARTNET reserves the right to deny the right of return of products in cases of violation of what is established in these specific conditions.

METHOD OF EXERCISING THE RIGHT OF WITHDRAWAL: To proceed with product returns, you must—within 14 calendar days following receipt of the order—send an email to the address: customers@smart-keting.com with a statement to that effect indicating the affected order number as well as the product or products to be returned.

If the return is appropriate and you are so instructed by the customer service department, you must send the product(s) you wish to return to our facilities.

Each product to be returned must be in perfect condition, unused, and with all its original labels, packaging, and—where applicable—original documentation and accessory elements that came with it. Shipping costs associated with the return due to withdrawal will be borne exclusively by the buyer. SMARTNET will reject the receipt of any return sent on a "cash on delivery" basis.

Once the request to exercise your right of withdrawal has been received from the buyer and the merchandise subject to return is in our possession, SMARTNET will examine the products received and will contact you to inform you about its conclusions regarding your request.

Where applicable, the refund of amounts paid for the purchase of the returned product will be carried out using the same payment method used in the purchase, as soon as possible and, in any case, within a maximum period of 14 calendar days from the date on which we are informed of the decision to withdraw. Amounts initially charged in the order for Shipping Costs will not be refunded from the total amount to be returned if it is a partial return and the rest of the order does not reach the minimum order for free shipping.

For orders placed outside the Peninsula and the Balearic Islands, the costs generated by the return of the order will be borne entirely by the customer, including customs export/import fees if the order is subject to them.

G.- PRODUCT RETURNS - MANUFACTURING DEFECTS OR DAMAGE IN TRANSIT

Damage caused during transport: If upon receiving the order the user detects that the packaging is damaged or the product has suffered damage during transport, we ask that you communicate this to our Customer Service (customers@smart-keting.com) within a preferred period of 24-48 hours after receipt, in order to process the corresponding incident with the transport agency.

Manufacturing defects (Lack of conformity): The buyer has the possibility to return products received with a flaw or manufacturing defect within the legal warranty period of 3 years.

Returns of products will only be accepted when they—except for the alleged defect or flaw—retain their original labels, as well as their packaging and—where applicable—original documentation and accessory elements. SMARTNET reserves the right to deny the right of return of products in cases of violation of what is established in these specific conditions or if the flaw is due to misuse by the user.

METHOD OF PERFORMING RETURNS FOR DEFECTS: To proceed with the return of products with a manufacturing defect, you must send an email to the address: customers@smart-keting.com with a statement to that effect indicating the affected order number as well as the product or products to be returned, attaching photographs and a detailed list of the observed defects.

Next, SMARTNET will contact you to arrange for the home collection of the products to be returned. Once the request is received and the merchandise is in our possession, SMARTNET will examine the products received.

Once the existence of a manufacturing defect is verified, SMARTNET will proceed to process the replacement of the same with another of identical characteristics or its repair with the corresponding manufacturer or distributor. In these cases, all costs for the collection of the defective product and the shipment of the new or repaired item will be borne entirely by SMARTNET, making it a completely free process for the consumer.

If it is not possible to replace or repair it, SMARTNET will inform the user of this circumstance and will proceed to refund the user the full amount corresponding to the purchase of the product. The refund of paid amounts will be carried out as soon as possible and always within the 14 calendar days following the confirmation of the impossibility of replacement.

H.- PRINTING, SQUAD NUMBER POLICY, AND LIMITATION OF LIABILITY

The customer expressly acknowledges and accepts that the numbers assigned to players in the different competitions are subject to modifications by the corresponding coaching staffs and federations in each call-up, tournament, or season.

By formalizing the purchase of a kit that includes the printing of a player's name and number, the user accepts the number selected or offered on the platform at the exact moment of placing the order. The RFEF Official Store will not assume any responsibility for changes in the number that the player may experience after the date of purchase.

Jerseys with printing (whether of squad players or personalized names) are considered items made according to consumer specifications and/or clearly personalized. Consequently, in accordance with the current legislation applicable to electronic commerce, no changes, returns, or claims derived from a subsequent variation in the player's number will be accepted.

I.- REQUEST FOR PRODUCT EXCHANGES DUE TO SIZE ERROR

If the user wishes to exchange the product due to a size error, they must proceed to return it, exercising their right of withdrawal, under the assumptions and conditions indicated above.

J.- SHIPPING COSTS

Once the products are added to the basket and the shipping address is entered, the shipping costs for the requested destination will be calculated.

Shipments within the Spanish peninsula with an amount greater than €100 will be free.

Export/import clearance or customs fees, in case the order is subject to them, will be borne by the customer upon receipt of the merchandise. If the customer refuses to assume these costs and this causes the product to be returned to our facilities, both the initial shipping costs and the costs generated by the return of the merchandise will be deducted from the amount to be refunded.